The Balanced Scorecard and Me

I have wondered for many years if I should open my own business.  The thought of it is daunting but as I move through this master's degree program, I learn more and more how important it is to have a plan before you embark on any business.

That said, I am going to identify below, what I feel the key factors would be if I were to open up my own consulting business.

The Balanced Scorecard will help me plan and proceed with my business in organizational consulting:

1. Knowledge, Education and Growth Perspective:  I will need to make sure I employ and retain talented and good people allowing for professional development and personal growth while on the job
2. Internal Business Process Perspective:  I will be committed to ensuring the internal processes are maintained, upgraded and/or updated as necessary as this will be the most critical piece of my business
3. Customer Perspective:   I will provide the best customer service ensuring customer satisfaction every step of the way
4. Financial Perspective:  I will hire the best CPA I know (and I know a few) to help me budget, stay on budget and invest in the future of the company.

I will keep my employees informed and will provide feedback as much as possible.  This will only help all of us to grow, which will be my personal commitment to my employees. I would be my own customer. That is how much I am committed to the success of this idea.